Item Support Policy

Items marked Supported include help from the author for the period shown on the item page — 6 months by default, extendable from Account → Purchases.

Included

• Answering questions about how the item works and its features
• Help with reported bugs and problems in the item
• Help with third-party assets included in the item

Not included

• Customisation, new features and installation (unless you bought the installation service or hired the author)
• Problems caused by third-party plugins, server configuration or hosting

How to get help

Open a ticket from the Support tab on the item page and include your purchase code. Authors normally reply within 2 working days. If an author stops responding during the support period, contact us at [email protected].