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Grievance Redressal

Last updated: 23 October 2026

In accordance with the Information Technology Act, 2000 and the rules made under it — including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, you can contact our Grievance Officer about any complaint regarding the site, an order, an item, content or your personal data.

Grievance Officer

  • Name: Milesgator
  • Designation: Grievance Officer, Milesgator
  • Email: [email protected]
  • Address: Milesgator, 1/5505 Balbir nagar extension shahdara delhi-32
  • Hours: Monday to Friday, 10:00–18:00 IST

How we handle complaints

  • We acknowledge your complaint within 24 hours (48 hours for consumer complaints) and give you a reference number.
  • We aim to resolve it within 15 days of receipt (one month for consumer complaints under the E-Commerce Rules).
  • Complaints about content that exposes someone's private parts, shows them in a sexual act, or impersonates them are acted on within 24 hours.

Please include your name, contact details, order number or the link to the content concerned, and a short description. If you are not satisfied with our response you may approach the appropriate consumer forum or the Data Protection Board of India.